Where did my eBay messages go?

You can always view your eBay Messages by signing in to My eBay and selecting Messages – opens in new window or tab.

How long are eBay messages kept?

From next Monday (12th September) eBay will begin deleting messages older than six months from your eBay My Messages. They will also reduce the length of time that messages are stored from a year to just six months.

Does eBay stop messages?

Activity that doesn’t follow eBay policy could result in a range of actions including, for example: cancelling listings, hiding or demoting all listings from search results, blocking some or all of your messages/communication with other members (including deleting, removing or obfuscating all or part of any such …

Can eBay seller See buyers messages?

Does eBay monitor and store members’ messages? We may monitor messages (together with any attachments) sent between members for fraud, abuse, spam, illegal content, and other policy violations. We keep a copy of all communications which can be used to help in these circumstances.

How do I contact eBay if I have a problem?

To contact us:

  1. Click Help & Contact at the top of most pages.
  2. You may be asked to sign in.
  3. Select the topic that best matches your issue from the menu.
  4. We’ll show a quick way to resolve your issue yourself, or we’ll show you the best way to contact us and when we’re available.

Can you get deleted eBay messages back?

To do so, select the deleted messages that you would like to archive and choose “Save Messages” from the “Move To” drop-down menu. Click “Continue” and save the eBay email archive on your computer by pressing the “Download Saved Messages” button.

Can you contact an eBay member?

You can send a message to another member through eBay Messages. Here’s how it works: Click the user ID of the member you want to email. On the member’s My World page, click Contact member.

Does eBay ever contact buyers?

Offering to buy or sell outside of eBay is not allowed. Buyers and sellers also can’t share contact information, including email addresses and phone numbers, prior to completing a transaction on eBay. It also means both buyer and seller are not covered by our protection programs.

Can you send email address through eBay messages?

Ebay let’s you message sellers and buyers but it doesn’t let you include an email address in your message.

How do I send a message to eBay customer support?

How do I get a refund on eBay if I never received an item?

Report an item that hasn’t arrived through My eBay

  1. Go to Purchase history – opens in new window or tab.
  2. Select More actions beside your item and then I didn’t receive it.
  3. Tick the box beside I want a refund or I want the item.
  4. You have the option of adding a message to the seller.
  5. Select Send request.

How can I contact an eBay buyer by email?

However, you can still contact the buyer through email using their “Buyer Alias Email Address” which you can find in the View order details page. This email alias, ending in @members.ebay.com, is unique to your communications with this buyer.

Can I get my money back if I get scammed on eBay?

eBay Money Back Guarantee covers most transactions on eBay. It means buyers can get their money back if an item didn’t arrive, is faulty or damaged, or doesn’t match the listing.

Can you get scammed on eBay by buyer?

It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers.

How do I contact eBay to resolve a problem?

Visit the Customer Support section and click the “Call us” button (telephone logo). You will be presented with the telephone number, 866-540-3229 and a passcode which has an expiration time.

How do I contact eBay customer support?

Who is responsible if a parcel goes missing eBay?

Under eBay’s Money Back Guarantee rules, sellers must take responsibility for missing items unless tracking information proves that the item was delivered correctly. If a seller does not refund a buyer when required, eBay will forcibly take the funds to resolve the situation.

Does eBay refund for lost packages?

If your item has gone missing, or if it’s damaged or faulty, most sellers are happy to work with you to resolve the issue. Either way, you’re covered by the eBay Money Back Guarantee. If you’re still waiting for your item to arrive, you can check to see when it’s due to be delivered.

Do eBay sellers see your email address?

The auction website eBay hides the email address of buyers and sellers to increase privacy. By default, you can see the eBay username of other users, but not their private email address. If you are actively involved in a transaction with a buyer, however, you can request a copy of their contact information.

What to do if a seller refuses to refund?

Company Won’t Give You a Refund? Here’s How to Get Your Money Back

  1. Try to Work it Out with the Merchant First.
  2. Option 1: Request a Chargeback.
  3. Option 2: Consider Mediation.
  4. Option 3: Sue in Small Claims.
  5. Option 4: Pursue Consumer Arbitration.
  6. FairShake Can Help Make Arbitrating a Breeze.